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Support

Support​

We’re here to help — whether you're integrating, going live, or troubleshooting a live payment issue.

Integration Support​

When your PSP is onboarded, Celar sets up a shared Discord channel with your team for real-time coordination. Use this space to:

  • Ask integration or API questions
  • Share logs and debug issues
  • Collaborate directly with Celar engineers

This is the fastest way to get engineering support during integration.

Contact Channel​

If Discord isn’t an option or you need official tracking, you can always reach us by email.

Request TypeContact
General Support & Queriessupport@celar.io

Response Times​

We aim to respond quickly across all channels:

  • Integration (Discord): as soon as we see your issue.
  • Email Support: within 24 hours
  • Critical Production Issues: escalated within 1 hour once reported to support@celar.io

Self-Service Resources​

Before contacting support, you may find answers in:

  • API Reference → full request/response examples
  • Compliance Section → KYC/KYT flow and required docs
  • Webhooks Section → event types and troubleshooting retries